Update - Our system administrators are still monitoring the stability of the console closely to ensure that there is no re-occurrence of any performance degradation.
Oct 19, 12:42 AEDT
Monitoring - Our administrators have advised that access to The Console has been restored. We are going to closely monitor the situation to ensure we do not see a re-occurrence.
Oct 18, 15:33 AEDT
Investigating - We would like to advise customers of a disruption causing The Console to be inaccessible at this time. Our administrators are investigating this as a priority and updates will provided as they are made available. Customers may experience longer than expected wait times when contacting our support team.
Customers will be unable to login, manage and order domains and services via the Console at at this time.
Oct 18, 12:05 AEDT
We are now confident the issue has been resolved.
Oct 18, 15:46 AEDT
Our Administrators identified an issue affecting one of our MySQL Database servers, this would have resulted in some sites experiencing database issues or failed connections to the database. Our administrators have implemented a fix and believe the issue to be resolved, however we are going to monitor the issue closely over the next few hours to ensure it have been mitigated.
Oct 14, 09:42 AEDT