Investigating - We are currently investigating an issue affecting a limited number of customers during the device verification process.
Affected customers may experience one or more of the following:

- Verification codes not being received via email.
- Verification codes being received but reported as invalid when entered.
- Repeated device verification prompts on devices that have previously been trusted.

Our team is actively investigating the underlying cause and reviewing our authentication and email delivery processes to identify and resolve the issue as quickly as possible.

If you are experiencing ongoing difficulties accessing your account, please contact support@tppwholesale.com.au for further assistance.

Next update: We will provide a further update as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.

Oct 06, 2026 - 16:07 AEDT
cPanel Hosting Operational
cPanel Management Operational
cPanel Email Services Operational
cPanel Provisioning Operational
AutoSSL Operational
Microsoft 365 Operational
Microsoft 365 Managed Exchange Email Operational
TPP Wholesale Console Operational
Domain Name Management Operational
Control Panel Operational
Product Provisioning Operational
Network Infrastructure Operational
Internal Network Operational
External Network Operational
DNS Operational
International Operational
National Operational
TPP Wholesale Support Center Operational
Live Chat Operational
Help Desk Operational
Ticketing & Email Support Operational
VPS Operational
VPS Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 7, 2026

No incidents reported today.

Oct 6, 2026

Unresolved incident: Device Verification Issues.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Resolved - This incident has been resolved.
Sep 29, 16:53 AEST
Update - We are continuing to investigate this issue.
Sep 29, 15:04 AEST
Investigating - There is a planned maintenance to our backend system during 2-4pm on the 29th September 2026.

Important: Your domains will continue remain online.

However, your domain management may be affected, including completing registrations, renewals or updates (including nameserver changes) for domain names at this time.

Sep 28, 14:00 AEST

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.