In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:31 AEDT
Scheduled - We would like to advise that we will be performing a scheduled maintenance on our internal infrastructure.
This scheduled maintenance will be carried out in order to perform patching on our vCenter servers. We need to patch all our vCenter servers to mitigate against the Meltdown and Spectre vulnerabilities. This remediation is mainly focused on enabling VM’s to be mitigated rather than vCenter itself.
None of these changes will impact virtual machines, however console and general management access will be unavailable during the actual vCenter server upgrades.
During this change, the customers will be unable to remotely manage their virtual machines, however native access via SSH and RDP will still function as normal and the virtual machines themselves will not be affected.
The scheduled maintenance has been completed.
Jan 20, 00:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 AEDT
We wish to advise that we will shortly be performing maintenance on certain servers of our cPanel infrastructure. No outage is expected, though some servers may experience some short performance degradation (minor mail delays, slower website load times) during this period. Our server engineers will be monitoring carefully throughout the process and will take remedial steps as appropriate if this occurs.
Jan 12, 14:34 AEDT
Services have remained stable and we are confident that this incident is now resolved.
Jan 17, 13:31 AEDT
We would like to advise that the webmail services are returning back to normal and customer should now be able to access their mailboxes. Our technicians will be closely monitoring this platform to prevent any further occurrences
Jan 17, 11:42 AEDT
We would like to advise that customer's will currently not be able to log into webmail on our cloud platform.
This is currently being worked on as a priority to bring services back to normal.
We will post further updates once they become available.
Jan 17, 10:59 AEDT
We are happy to advise customers that the payment gateway service has now been fully restored.
Jan 13, 11:25 AEDT
We would like to advise that the payment gateway service has now been restored. We will continue to closely monitor this service.
Jan 13, 10:34 AEDT
We would like to advise that we are currently experiencing a technical issue which is preventing us from processing payments via our payment gateway. We are working with our financial provider to remedy this situation as soon as possible.
We appreciate your understanding and patience during this time and will provide updates as they become available.
Apologies for any inconvenience this may have caused.
Jan 13, 08:09 AEDT