Support Update
Monitoring - Due to the on-going volcanic eruptions in Manila, we are likely to see some delays in our support turn-around across the next 48 hours. Please bear with us during this time, we’ll aim to post an update when available but at this moment our main concern is for our team’s safety.
Jan 13, 11:12 AEDT
Uptime over the past 90 days. View historical uptime.
Cloud Hosting Operational
Cloud Hosting Services ? Operational
Cloud Email Services ? Operational
cPanel Hosting Operational
cPanel Hosting ? Operational
cPanel Email Services ? Operational
Professional Email Operational
90 days ago
100.0 % uptime
Today
Office 365 Managed Exchange Operational
90 days ago
100.0 % uptime
Today
TPP Wholesale Console Operational
Domain Name Management ? Operational
Control Panel ? Operational
Network Infrastructure Operational
Internal Network ? Operational
External Network ? Operational
DNS Operational
International ? Operational
National ? Operational
TPP Wholesale Support Center Operational
Live Chat ? Operational
Help Desk ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jan 21, 2020

No incidents reported today.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Emergency Console Maintenance
Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:01 AEDT
Scheduled - We would like to notify our customers of emergency console maintenance scheduled for tonight (16 January 2020) at 10pm. Customers and staff members that use the console interface will face console disruptions of up to 4 hours during this maintenance period.

Our engineers will be working during this period to resolve console load issues.
Jan 16, 15:29 AEDT
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020
Console Service Disruption
Resolved - We would like to advise customers that we experienced issues with our customer facing console. Customers experienced slow responsiveness from their console or the inability to log in from 11:15am. We have investigated and resolved this as a priority at 2:00pm.
Jan 13, 14:09 AEDT
Monitoring - We would like to update our customers on the issues that we have been experiencing with the customer facing console.

Our system adminsitrators have identified and resolved the system issue that was causing this and we will continue to monitor this issue to ensure that it is appropriately resolved.
Jan 13, 11:56 AEDT
Investigating - We would like to advise customers that we experienced issues with our customer facing console. Customers are experiencing slow responsiveness from their console or the inability to log in from 11:15am. Customers may also experience their website not loading. We have currently raised this to our system administrators and will continue to provide updates as soon as possible.
Jan 13, 11:38 AEDT
Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

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