Monitoring - The Platform Team have implemented a manual hotfix which ensures that AutoSSL certificates will be automatically renewed prior to the expiration date. As such, we can confirm that the issue has now been resolved but we will continue to monitor the situation and provide updates if necessary.

The next update will be provided on 14/06/2024.

We thank you for your patience throughout this period and apologise for any inconvenience caused.

Jun 11, 2024 - 10:35 AEST
Update - The platform team are continuing to work with cPanel directly for a solution to the ongoing issue that is currently affecting the automatic renewal of the AutoSSL provided by Let's Encrypt. We will provide further updates as soon as possible.

If you are affected by this issue then please contact the Support team directly to arrange the manual renewal of the certificate.

We apologise for any inconvenience caused and appreciate your patience as we work to restore full functionality.

May 30, 2024 - 11:44 AEST
Identified - We're currently experiencing an issue with the automatic renewal of the AutoSSL following the recent update to cPanel Version 120. As cPanel removed most of the providers of AutoSSL, it now means that we are forced to use Let’s Encrypt as the sole provider of this service.

Our team is actively working with cPanel to ensure a swift resolution, who have confirmed this is a known issue affecting cPanel since the v120 update. If you are affected by this issue then please feel free to contact the Support team directly to arrange the manual renewal of the certificate.

We apologise for any inconvenience caused and appreciate your patience as we work to restore full functionality. Further updates will be provided as soon as possible.

May 22, 2024 - 16:48 AEST
cPanel Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel Management ? Operational
90 days ago
100.0 % uptime
Today
cPanel Email Services ? Operational
90 days ago
100.0 % uptime
Today
cPanel Provisioning ? Operational
90 days ago
100.0 % uptime
Today
AutoSSL Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Managed Exchange Email ? Operational
90 days ago
100.0 % uptime
Today
TPP Wholesale Console Operational
90 days ago
100.0 % uptime
Today
Domain Name Management ? Operational
90 days ago
100.0 % uptime
Today
Control Panel ? Operational
90 days ago
100.0 % uptime
Today
Product Provisioning ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
Internal Network ? Operational
90 days ago
100.0 % uptime
Today
External Network ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
International ? Operational
90 days ago
100.0 % uptime
Today
National ? Operational
90 days ago
100.0 % uptime
Today
TPP Wholesale Support Center Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Email Support ? Operational
90 days ago
100.0 % uptime
Today
VPS Operational
90 days ago
100.0 % uptime
Today
VPS Hosting Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

Unresolved incident: cPanel – AutoSSL Renewal Issue.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024
Completed - The scheduled maintenance has been completed.
Jun 1, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 00:00 AEST
Scheduled - .AU announced a Registry Maintenance on June 1st, 2024 00:00 - 12:00 AEST.

During this 12 hour maintenance the connection to the .AU Registry is limited and partially not available. Thus .AU domain management is directly affected, in particular:

Domain Availability Checks
Domain Registrations
Domain Renewals
Domain Updates
Domain Transfers

.AU DNS Resolution and WHOIS Services will continue to be available.

May 24, 15:03 AEST
May 31, 2024

No incidents reported.

May 30, 2024