cPanel Email Delivery Issue (Microsoft)
Update - We would like to advise that the following cPanel servers have also been removed from Microsoft's blocklist and customers that are hosted on these servers will be able to send to Hotmail and Live users.

cp393.ezyreg.com
cp377.ezyreg.com
cp223.ezyreg.com
cp368.ezyreg.com
cp319.ezyreg.com
cp178.ezyreg.com
cp217.ezyreg.com
cp225.ezyreg.com
cp233.ezyreg.com
cp240.ezyreg.com
cp242.ezyreg.com
cp259.ezyreg.com
cp262.ezyreg.com
cp357.ezyreg.com
cp358.ezyreg.com
cp383.ezyreg.com
cp389.ezyreg.com
cp398.ezyreg.com
cp147.ezyreg.com
cp152.ezyreg.com
cp219.ezyreg.com
cp267.ezyreg.com
cp324.ezyreg.com
cp326.ezyreg.com
cp338.ezyreg.com
cp339.ezyreg.com

We will provide further updates once they become available.
Apr 6, 10:29 AEST
Update - We would like to advise that the following cPanel servers have been removed from Microsoft's blocklist and customers that are hosted on these servers will be able to send to Hotmail and Live users.

cp38.ezyreg.com
cp202.ezyreg.com
cp204.ezyreg.com
cp208.ezyreg.com
cp212.ezyreg.com
cp222.ezyreg.com
cp224.ezyreg.com
cp226.ezyreg.com
cp228.ezyreg.com
cp230.ezyreg.com
cp333.ezyreg.com
cp235.ezyreg.com
cp236.ezyreg.com
cp237.ezyreg.com
cp245.ezyreg.com
cp246.ezyreg.com
cp248.ezyreg.com
cp256.ezyreg.com
cp257.ezyreg.com
cp258.ezyreg.com
cp260.ezyreg.com
cp264.ezyreg.com
cp266.ezyreg.com
cp269.ezyreg.com
cp273.ezyreg.com
cp323.ezyreg.com
cp333.ezyreg.com
cp344.ezyreg.com
cp351.ezyreg.com
cp359.ezyreg.com
cp362.ezyreg.com
cp365.ezyreg.com
cp366.ezyreg.com
cp369.ezyreg.com
cp373.ezyreg.com
cp374.ezyreg.com
cp375.ezyreg.com
cp376.ezyreg.com
cp378.ezyreg.com
cp387.ezyreg.com
cp390.ezyreg.com
cp392.ezyreg.com
cp396.ezyreg.com
cp546.ezyreg.com
cp325.ezyreg.com
cp391.ezyreg.com
cp206.ezyreg.com

We will provide further updates once they become available.
Apr 3, 11:17 AEST
Identified - We would like to advise that we have identified the delivery issue and are currently working on a resolution. We will provide further updates once they become available.
Mar 29, 09:23 AEDT
Investigating - We would like to advise customers that are hosted on our cPanel servers will be experiencing email delivery issues to recipients managed by Microsoft (hotmail, live, etc). Our technicians are aware and are currently working on this as a priority, more updates to come.
Mar 26, 10:36 AEDT
Cloud Hosting Operational
Cloud Hosting Services   ? Operational
Cloud Email Services   ? Operational
cPanel Hosting Degraded Performance
cPanel Hosting   ? Operational
cPanel Email Services   ? Degraded Performance
TPP Wholesale Console Operational
Domain Name Management   ? Operational
Control Panel   ? Operational
Network Infrastructure Operational
Internal Network   ? Operational
External Network   ? Operational
DNS Operational
International   ? Operational
National   ? Operational
TPP Wholesale Support Center Operational
Live Chat   ? Operational
Help Desk   ? Operational
Payment Gateway Operational
St George Payment Gateway   ? Operational
NAB Payment Gateway   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Uber Network Maintenance Feb 22, 21:00 - Mar 8, 00:00 AEST
We wish to advise customers that we will be performing scheduled maintenance on the Uber network this Thursday night, 22nd of February at 9pm AEDT in preparation of shutting down the Uber network.

Customer's that have not yet delegated their DNS away from Uber will face downtime after this period. We highly encourage customer's that have not yet updated their DNS to point to the new platform, to make the necessary changes as soon as possible.

NOTE: If you are not sure on what changes need to be made, please search your inbox for the email address noreply@uber.com.au to locate the email communication that had sent regarding the migration that was taking place on your account.

An example of what this email communication looks like can be viewed at the following link:

https://support.tppwholesale.com.au/articles/reseller/TPP-Example-Uber-Migration-Alert/?q=uber+migration&fs=Search&pn=1

If you have any questions or concerns regarding your account, please contact our customer service team via phone or email:

https://www.tppwholesale.com.au/contact/
Posted on Feb 20, 16:02 AEDT
Uber Network Shutdown Feb 23, 11:15 - Mar 9, 00:00 AEST
We wish to advise customers that we will be shutting down the Uber network today, Friday 23rd of February at 11:15 AM AEDT.

Customer's that have not yet delegated their DNS away from Uber will face downtime after this period. We highly encourage customer's that have not yet updated their DNS to point to the new platform, to make the necessary changes as soon as possible.

NOTE: If you are not sure on what changes need to be made, please search your inbox for the email address noreply@uber.com.au to locate the email communication that had sent regarding the migration that was taking place on your account.

An example of what this email communication looks like can be viewed at the following link:

https://support.tppwholesale.com.au/articles/reseller/TPP-Example-Uber-Migration-Alert/?q=uber+migration&fs=Search&pn=1

If you have any questions or concerns regarding your account, please contact our customer service team via phone or email:

https://www.tppwholesale.com.au/contact/
Posted on Feb 23, 10:44 AEDT
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Phone Line Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 21:31 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 AEST
Scheduled - Our technical service team would like to advise customers that we will be performing maintenance to our internal phone systems. This work is being conducted to facilitate an improved customer experience when contacting us via our sales and support lines. We do not expect degraded phone quality during this period.

Alternatively you can contact our customer service team through email during this maintenance period.
Apr 18, 10:16 AEST
Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Payment Gateway - Service Interruption
Resolved - Phone systems have started functioning as per normal and agents are now available through our phone lines.

Apologies for any inconvenience this may have caused.
Apr 12, 10:34 AEST
Investigating - We are currently experiencing issues with our phone systems.

Technicians are looking into this as a priority. Live Chat and Email support are unaffected by this issue, although wait times may be longer than usual.

We apologize for the inconvenience this incident may cause you
Apr 12, 08:06 AEST
Apr 11, 2018

No incidents reported.

Apr 10, 2018
Phone System Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:01 AEST
Scheduled - Our technical service team would like to advise customers that we will be performing maintenance to our internal phone systems. This work is being conducted to facilitate an improved customer experience when contacting us via our sales and support lines. We do expect degraded phone quality during this period.

Alternatively you can contact our customer service team through email during this maintenance period.
Apr 10, 15:14 AEST
Service Disruption: Phone Systems
Resolved - This incident has been resolved.
Apr 10, 10:07 AEST
Investigating - Currently we are experiencing issues with our phone systems. Technicians are looking into this as a priority. Live Chat and Email support are unaffected by this issue, although wait times may be longer than usual. We apologise for the inconvenience this incident may cause you.
Apr 9, 11:08 AEST
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

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