In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:31 AEDT
Scheduled - We would like to advise that we will be performing a scheduled maintenance on our internal infrastructure.

This scheduled maintenance will be carried out in order to perform patching on our vCenter servers. We need to patch all our vCenter servers to mitigate against the Meltdown and Spectre vulnerabilities. This remediation is mainly focused on enabling VM’s to be mitigated rather than vCenter itself.

None of these changes will impact virtual machines, however console and general management access will be unavailable during the actual vCenter server upgrades.

During this change, the customers will be unable to remotely manage their virtual machines, however native access via SSH and RDP will still function as normal and the virtual machines themselves will not be affected.
Cloud Hosting Operational
Cloud Hosting Services   ? Operational
Cloud Email Services   ? Operational
cPanel Hosting Operational
cPanel Hosting   ? Operational
cPanel Email Services   ? Operational
TPP Wholesale Console Operational
Domain Name Management   ? Operational
Control Panel   ? Operational
Network Infrastructure Under Maintenance
Internal Network   ? Under Maintenance
External Network   ? Operational
DNS Operational
International   ? Operational
National   ? Operational
TPP Wholesale Support Center Operational
Live Chat   ? Operational
Help Desk   ? Operational
Payment Gateway Operational
St George Payment Gateway   ? Operational
NAB Payment Gateway   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2018

No incidents reported.

Jan 22, 2018

No incidents reported.

Jan 21, 2018

No incidents reported.

Jan 20, 2018
Completed - The scheduled maintenance has been completed.
Jan 20, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 AEDT
Scheduled - We wish to advise that we will shortly be performing maintenance on certain servers of our cPanel infrastructure. No outage is expected, though some servers may experience some short performance degradation (minor mail delays, slower website load times) during this period. Our server engineers will be monitoring carefully throughout the process and will take remedial steps as appropriate if this occurs.
Jan 12, 14:34 AEDT
Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018
Resolved - Services have remained stable and we are confident that this incident is now resolved.
Jan 17, 13:31 AEDT
Monitoring - We would like to advise that the webmail services are returning back to normal and customer should now be able to access their mailboxes. Our technicians will be closely monitoring this platform to prevent any further occurrences
Jan 17, 11:42 AEDT
Investigating - We would like to advise that customer's will currently not be able to log into webmail on our cloud platform.

This is currently being worked on as a priority to bring services back to normal.

We will post further updates once they become available.
Jan 17, 10:59 AEDT
Jan 16, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Resolved - We are happy to advise customers that the payment gateway service has now been fully restored.
Jan 13, 11:25 AEDT
Monitoring - We would like to advise that the payment gateway service has now been restored. We will continue to closely monitor this service.
Jan 13, 10:34 AEDT
Investigating - We would like to advise that we are currently experiencing a technical issue which is preventing us from processing payments via our payment gateway. We are working with our financial provider to remedy this situation as soon as possible.

We appreciate your understanding and patience during this time and will provide updates as they become available.

Apologies for any inconvenience this may have caused.
Jan 13, 08:09 AEDT
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.