We’re currently experiencing an issue with the following product:
- Domain renewals
It appears that has been a bug affecting a small number of domains, where renewal notifications have been sent out early than they should have been, you may notice the expiry date in the email is a different expiry date on the console and public whois.
You can check the correct expiry date by following this link https://theconsole.tppwholesale.com.au/reseller/execute/domain/administer?browse=
If you received an email within the last 24 hours where the expiry date is different from the console you can safely ignore the email
We appreciate your patience whilst our Platform Engineers look into this issue as a top priority. For regular updates, please visit our service status page.