Which customers were affected?
Any customer domain for which the domain name(s) nameserver was delegated to:
Why did this happen?
It is our belief that the initial incident was triggered due to a DDoS directed at the ParnerConsole Nameserver Range which caused internal systems to fail. Engineering at WebCentral then had to run the restart process manually to bring these services back online.
How will we prevent this from happening in the future?
As this platform is currently managed by WebCentral, we are not in a position to state which processes in the recovery or failover failed, but we can confirm that we are moving away from WebCentral's DNS into the CentralNic controlled AnyCast network which will avoid such outages in future.